Ascenda Loyalty
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Ascenda Loyalty | Trust Center
Everything you need to complete your security review is here. Browse documents, certifications, and compliance details with confidence. Our Trust Center is regularly updated to reflect the latest audit results, and subprocessor disclosures.
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Our Philosophy
At Ascenda, trust is the foundation of our relationships with clients, partners, and employees.
In this rapidly evolving digital landscape, we prioritize the confidentiality and integrity of our data and services.
We have built our systems with resilience in mind. From multi-layered security protocols to rigorous testing and incident response planning, we ensure that our data and services remain secure and reliable, even in the face of evolving cyber threats.
Security Certifications
Quick Overview
One or more annual third-party audit(s)
Has a formal mobile device management (MDM) program
Has a disaster recovery plan
Subprocessors list available
Has cyber insurance
Will enter into a DPA
Deletes customer data on request
Uses a centralized IAM solution (SSO) to manage employee access
Ascenda's Documents
Documents & Knowledge Base FAQs
Ascenda's Subprocessors11
Subprocessor
Location of Processing
Usage Details
Amplitude
United States, EU
Frontend analytics
AppSignal
EU
Application monitoring
AWS
Singapore, United States
All our services are hosted on the AWS cloud.
Shared services are hosted in Singapore and in the USA.
Dedicated platforms are hosted in the region chosen by our customers.
Cloudflare
Worldwide
WAF, DDoS Protection, CDN
United States
Employees SSO, Emails, cloud documents.
Holistics BI
Singapore
Business Dashboards
Mailgun
EU
Transactional emails from our apps and products
Slack
United States
Internal messaging, collaboration, meetings
stripe.com
United States
Payments processor for bookings related to our travel products.
Twilio
United States
Call center for customer support over the phone.
Zendesk
Australia
Customer support for our travel-related offerings.
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